Winning through quality service - an initiative for successful hosts
At the countryside inn called Hotel-Landgasthof Zum weissen Schwanen, we know that mere satisfaction is not enough today – enthusiastic guests are the key to continued success. Through participation in the quality certification initiative “Servicequalität Rhineland Palatinate”, the Braubach-hosts have created the optimal conditions for achieving this.
On Thursday, 14.04.2005, the newly qualified quality operations were certified as the first of their kind in the Rhineland Palatinate by the Minister for Economy and Business, Mr. Hans-Artur Bauckhage, and this included the team from the Weissen Schwanen.
With these first steps towards a sector-wide quality management, which has been conceived especially for the tourist industry, quality is now no longer something that is left to chance.
The certification initiative “Service Quality Rhineland Palatinate” analyses tourism – services in a consistent manner, from the perspective of the guest, because anyone who is looking for professional success as a host needs to first understand the guest’s point of view.